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dixonvalve.com6
100 Years of Uncommon Excellence
™
Bob Grace, President
St. Petersburg, Russia. With the vast increase in
product offerings has come a strategic decision to
establish sales offices and distribution sites in locales
all over the world. In addition to Australia, Mexico, and
Russia, Dixon today has a presence in Europe, China,
India, Singapore and the Middle East.
"We've set ourselves apart in delivery by getting
things quickly to our customers. That's part of our
vision." says Taylor Goodall, great grandson of
H.W. Goodall. "Customers have come to rely on Dixon
to carry the inventory they need, and in most cases they
can get what they need the same day or the very next
day. Looking ahead, we will continue to find new ways
to increase the speed of our delivery."
President Bob Grace,
like other key members of
the company's management
team, spends a significant
amount of time traveling to
the company's far-flung
facilities. "While we do a
fair amount of video
conferencing, you can’t
replace the face-to-face,"
Grace says. "It's so
important to spend time
with Dixon employees,
going over business plans,
letting them know just how
important they are to the company."
And that personal connection is extended to Dixon
customers, says Scott Jones, Vice President for Sales
and Marketing. "We want Dixon to be the easiest
company to do business with and we're not going to
compromise," he says. "When a customer calls a Dixon
phone number, they'll get a live person who picks up the
phone within the first two rings. It all goes back to our
core mission: We are 'wrapped around' our customers."
In 2010, when Bob Grace became president,
Dixon set forth a strategic plan to reinforce its
commitment to developing new products, focusing on
North American manufacturing. This included continuing
to make the "core" products that had served the
company so well over the years, while adding innovative
new products that the industrial hose market needed. A
year later, Dixon acquired Northline Couplings
Systems, absorbing it into the Dixon Fire product line.
In 2012, Dixon acquired Eagle America (now Dixon
Eagle), a bellows seal valve manufacturer for critical
applications. That same year, the company opened its
12,000-square-foot Innovation Center. Dixon
committed itself to focusing outside sales efforts on
face-to-face visits, and then funneling ideas and
DIXON in NORTH AMERICA
Albany, NY
Altanta, GA
Chestertown, MD
Chicago, IL
Cleveland, OH
Dallas, NC
Houston, TX
Kansas City, MO
Los Angeles, CA
Salt Lake City, UT
Tampa, FL
Warwick, RI
Winchester, VA
Pewaukee, WI
Portland, OR
Edmonton, Alberta, Canada
Innis l, Ontario, Canada
Montreal, Quebec, Canada
Winnipeg, Manitoba, Canada
Monterrey, Mexico
LEGEND
stocking warehouse
manufacturing
all of the above
"
We've
set ourselves
apart
in
delivery
by getting things
quickly
to
our customers. That's part of our
vision
."
- Taylor Goodall, Vice President