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ContiTech Distributors provide
a full range of services to ensure
customer satisfaction, both before
and after the sale. We conduct
detailed analyses before we
recommend the product for your
application. Then, after the sale, we
assist with installation and training.
We take it one step further by
documenting your total system and
belt savings.
Post-Sale
Assist customer with Installation Checklist
›
Utilize Installation Checklist.
Perform system or plant survey follow-up
›
Perform check-up using Conveyor Belt Analysis Form
(
See page 68)
.
›
Use Survey Kit.
Provide customer training
›
Follow up with Maintenance and Installation Video
and Catalog
(
Contact your Sales Representative)
.
Provide customer with belt life analysis
›
Perform cover measurement with Ultrasonic Gauge
on key systems
(
See pages 65 and 68)
.
›
Project cover wear rates and cost-per-ton to date.
Provide documented system
and total belt savings
›
Present cost-per-ton.
›
Record and present system savings.
›
Make recommendations.
2015
Heavyweight Conveyor Belts
Customer Satisfaction Activities