90
customer satisfaction activities
service capabilities
Evaluate Current Situation
“
Listen to Customer”
•
Use Conveyor Analysis Form.
(
See page 96)
•
Use Our Advanced Service Tools.
(
See pages 92-93)
Perform system or plant survey
Analyze system for optimum performance
•
Conduct Minuteman
®
Computer Analysis.
•
Use Red Handbook CD-ROM.
(
See page 92)
•
Use “B.E.L.T. F.I.T.S.” criteria.
(
See page 94)
Pre-Sale
Help customers understand product benefits
•
Utilize Heavyweight Catalog.
•
Demonstrate “Lower Cost-per-Ton.”
Present customer with Goodyear Engineered
Products belt & splice recommendations
•
Provide Minuteman
®
results.
•
Quote each specification.