Page 7 - Stucchi USA 2010 Product Catalog

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Satisfaction Total customer satisfaction is our goal. Please call with any problems or feedback.
How to Open an Account/Same Day Approval Available
- Contact the regional sales manager for approval, fill out the credit application by printing a copy from our
website: www.stucchiusa.com
- Fax completed and signed credit application for processing to 847-956-9723
- We will notify you by phone, fax, or e-mail of credit approval
How to Order from Stucchi USA Inc. We prefer orders to be faxed or e-mailed using the Stucchi order code to eliminate
any possible errors. Our technical staff is available to take your order, assist you in finding the correct part, or answer any questions.
Delivery/Shipment of Orders Every order received is treated as a rush order. You tell us how fast you need it!
Standard orders accepted until 4:30 pm for same day shipment. UPS Red orders are accepted until 5:00 pm Central time for
same day shipment.
Price Quote/Non-Catalog Items Stucchi is constantly adding parts to its product offering. If a non-inventory or specialty
part not listed in the catalog is needed, please fill out the technical data page in the back of the catalog and fax or mail the
information along with a sample if possible. Call us for price and availability on your hard-to-find items. Formal quotations for
products are furnished upon request.
Customer Service
Credit Policy Our credit terms are net 30 days, less 1% 10 days. Accounts outstanding over 30 days are reviewed daily. All
accounts that reach 30 days past due from invoice date will be changed to a COD account until past due amounts are paid. At
45 days past due all orders and backorders will automatically be put on credit hold until full payment is received. Payment for
products should be made in U.S. dollars.
Return Policy Contact customer service to obtain a returned material authorization (RMA) number. Our receiving department
cannot accept a return without a proper number. Parts must be returned within 30 days of receipt of goods. Returned goods are
subject to a 20% restocking fee. All returns are subject to inspection and may be rejected if not in resaleable condition.
Minimum Order and Invoice All orders for less than $100 are subject to a minimum net charge of $100 plus shipping
costs, unless waived by seller.
Delivery Regardless of the billing method or the party selecting the carrier, risk of loss shall pass to buyer upon seller’s delivery
to a carrier. Delivery dates are approximate only and the seller shall have no liability for delays in delivery.
Limited Warranty Stucchi manufactured products are warranted to the original user against defects in material and
workmanship under normal use and proper installation (see Stucchi engineering CD for correct handling instructions) for one year
after date of purchase, or 2000 operating hours, whichever comes first. The seller’s sole obligation under this warranty is limited
to repairing or replacing, as hereinafter provided, at its option any product found to seller’s satisfaction to be defective upon
examination by it within 30 days of discovery of defect. This warranty will not apply to any product that has been subject to abuse,
accident, misapplication, or negligence. Warranty will not apply to altered products, repaired by someone other than seller and
normal maintenance services and replacement of service items. Seller disclaims all warranties, expressed or implied, including
but not limited to any implied warranties of merchantability or fitness for a particular purpose and any other obligation or liability.
Stucchi strives to maintain the highest quality products to limit field service time due to failures in performance. However, if there
is a need to return product, Stucchi ’s return policy requires a returned material authorization (RMA) number.
Governing Laws This agreement shall be construed to be between merchants. The laws of the State of Illinois shall govern any
questions concerning its validity and/or constriction of performance.
Catalog Policy The text, data and illustrations indicated in this catalog, may be changed by Stucchi at any time without notice.
Company Policies