63
Evaluate current situation
“
Listen to Customer”
Pre-Sale
Customer Satisfaction
Service Capabilities
Perform system or plant survey
›
Use Conveyor Belt Analysis Form
(
See page 68)
.
›
Use our Advanced Service Tools
(
See pages 65-66)
.
Analyze system for optimum performance
›
Conduct Minuteman® Computer Analysis.
›
Use “B.E.L.T. F.I.T.S” criteria
(
See page 66)
.
Help customers understand product benefits
›
Utilize Heavyweight Catalog.
›
Demonstrate “lower cost-per-ton.”
Present customer with ContiTech belt & splice recommendations
›
Provide Minuteman® results.
›
Quote each specification.
2015
Heavyweight Conveyor Belts
Customer Satisfaction Activities